Frequently asked questions to help you buy a voucher, a gift box or an item - Sivolière Hôtel & Résidence
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, with the option to receive a gift pouch version at your home at HÔTEL LA SIVOLIÈRE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for online purchase with customization according to your preferences, and immediate delivery in digital format or a gift pouch version to your home. These boxes are valid for stays at our establishment HÔTEL LA SIVOLIÈRE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment HÔTEL LA SIVOLIÈRE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at our establishment when placing your order. Digital delivery is immediate, while the gift pack version is sent to your home. The recipient can then book their stay dates at our establishment, HÔTEL LA SIVOLIÈRE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the recipients you choose. Take advantage of this opportunity to offer unforgettable moments to your loved ones at our establishment, HÔTEL LA SIVOLIÈRE.
How do I create a group fund and invite people?
To create a group gift and offer a stay in Courchevel, select the dedicated option during your online purchase. You can then invite participants via email or link sharing. The terms of HÔTEL LA SIVOLIÈRE are specified during the purchase.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, you can select from the predetermined options available on our website. The gift boxes offered by HÔTEL LA SIVOLIÈRE allow you to find the ideal amount for your budget.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your gift box shopping experience with HÔTEL LA SIVOLIÈRE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at HÔTEL LA SIVOLIÈRE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to give to your loved ones. They will all be included in your order and you can customize them as you wish at HÔTEL LA SIVOLIÈRE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HÔTEL LA SIVOLIÈRE website.
How do I purchase or give a gift box?
To offer an HÔTEL LA SIVOLIÈRE gift box, select your box, add it to the cart, and customize it with a message. You will immediately receive a digital box, and a gift envelope version will be sent to your home.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the beneficiary to freely choose their experience. They can thus select the hotel-restaurant from among our partners and fully enjoy their stay at the HÔTEL LA SIVOLIÈRE establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase at our establishment HÔTEL LA SIVOLIÈRE.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, with pleasure, at our establishment HÔTEL LA SIVOLIÈRE.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box. HÔTEL LA SIVOLIÈRE.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials received at the time of purchase to access this information. Enjoy your experience at HÔTEL LA SIVOLIÈRE to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Our opening hours are from Monday to Friday, from 9 AM to 6 PM, for our establishment HÔTEL LA SIVOLIÈRE.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance in using your box at HÔTEL LA SIVOLIÈRE.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at HÔTEL LA SIVOLIÈRE. You will find information about booking, validity, and included services, such as access to our spa in partnership with Scentiana.
Is spa access included in my gift box?
Access to the spa at our establishment, HÔTEL LA SIVOLIÈRE, depends on the options included in your gift box. This spa, in partnership with the cosmeceuticals Scentiana, is a must-visit relaxation spot.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests of HÔTEL LA SIVOLIÈRE, subject to the booking conditions and availability of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary details to fully enjoy your stay at our establishment, HÔTEL LA SIVOLIÈRE.
Is parking included in my gift box?
The gift box for HÔTEL LA SIVOLIÈRE does not include parking. Parking conditions are specified at the time of booking.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HÔTEL LA SIVOLIÈRE gift boxes. Check the services included in your box to confirm its inclusion.
Is special attention given to the recipient of a gift box?
HÔTEL LA SIVOLIÈRE pays special attention to gift box beneficiaries, with adapted services for a pleasant stay, such as access to its spa in partnership with Scentiana cosmeceuticals.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink in your gift box depends on the specific conditions of the establishment. At HÔTEL LA SIVOLIÈRE, we warmly welcome you for a convivial and personalized stay.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the spa at HÔTEL LA SIVOLIÈRE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Gift boxes are available for spa treatments and massages, or stays at HÔTEL LA SIVOLIÈRE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their dates at our establishment HÔTEL LA SIVOLIÈRE.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at HÔTEL LA SIVOLIÈRE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer solutions tailored to corporate committees, with preferential rates and customization options for your gift boxes, allowing you to enjoy our establishment HÔTEL LA SIVOLIÈRE in Courchevel.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address will be updated according to the conditions of HÔTEL LA SIVOLIÈRE.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary according to the conditions of use of your gift box, available during your reservation at our establishment HÔTEL LA SIVOLIÈRE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at our establishment HÔTEL LA SIVOLIÈRE.
Is there a dress code for the gift box?
At HÔTEL LA SIVOLIÈRE, the dress code is smart casual. For dinner at La Table de Madame, appropriate attire is recommended to maintain the convivial and refined atmosphere of our establishment.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old at our establishment, HÔTEL LA SIVOLIÈRE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment, HÔTEL LA SIVOLIÈRE.
How can one access the hotel from the airport?
To reach HÔTEL LA SIVOLIÈRE from the airport, you can choose a private transfer or a taxi, as Courchevel 1850 resort is not directly served by public transportation. The establishment HÔTEL LA SIVOLIÈRE is ski-in/ski-out, right in the heart of the resort.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the facilities of the HÔTEL LA SIVOLIÈRE establishment.
Are pets allowed in the establishment?
Pets are allowed in our establishment HÔTEL LA SIVOLIÈRE, provided that the specific conditions of the hotel are respected.
Where can I find the menus?
The menus of La Table de Madame are available directly on the website of the establishment HÔTEL LA SIVOLIÈRE. You will also find details of the services offered, such as the spa in partnership with Scentiana.
What are the hours of operation?
The hours of HÔTEL LA SIVOLIÈRE vary depending on the service. You can enjoy the spa in partnership with Scentiana, as well as the restaurant La Table de Madame for moments of conviviality. For precise information, consult the website of the establishment HÔTEL LA SIVOLIÈRE.
Is there parking available near the establishment?
HÔTEL LA SIVOLIÈRE in Courchevel 1850 offers easy access to the resort's activities, but no specific parking is mentioned on the site. For precise information, it is advised to check the accommodation details when booking with HÔTEL LA SIVOLIÈRE.
What are the delivery methods for gift boxes/vouchers?
The HÔTEL LA SIVOLIÈRE gift boxes are available in digital format, sent immediately by email, or as a gift pouch delivered to your home. You can choose the delivery method that suits you best to offer an exceptional moment to your loved ones.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version at your home, to offer a relaxing and convivial experience at our establishment HÔTEL LA SIVOLIÈRE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and experiences within our establishment HÔTEL LA SIVOLIÈRE.
Is the gift box available in physical format?
The HÔTEL LA SIVOLIÈRE gift box is available in physical format, but you can also choose a digital version for immediate sending. You will receive a gift pouch at your home to offer an unforgettable stay in Courchevel.
Is the box presented in a neat packaging?
Absolutely, our gift boxes are presented in an elegant and carefully crafted pouch, ready to be given. You can choose between immediate digital delivery or a physical version delivered to your home, for a complete gift experience at HÔTEL LA SIVOLIÈRE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for an instant gift to your loved one. The HÔTEL LA SIVOLIÈRE gift box is also available in a gift pouch version delivered to your home.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. Shipping fees will apply according to the conditions of HÔTEL LA SIVOLIÈRE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate delivery in digital format or a gift pouch version at your home, in our establishment HÔTEL LA SIVOLIÈRE.
What are the delivery times for gift boxes by mail?
The HÔTEL LA SIVOLIÈRE gift boxes are sent within 24 to 48 hours by mail. You can choose between an immediate digital delivery or a gift pouch version at your home, depending on your preferences.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and you can opt for a gift pouch version at your home. The beneficiary can then book their stay dates at HÔTEL LA SIVOLIÈRE.
Is express delivery available?
The delivery of your gift box is immediate in digital format, with a gift envelope version sent to your home. You can thus quickly offer a stay in the heart of Courchevel, at our establishment HÔTEL LA SIVOLIÈRE.
How can I track my order?
You can track your order by logging into your account on our website. The reservation conditions are specified at the time of purchase of your gift box at HÔTEL LA SIVOLIÈRE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preference. The box is sent immediately in digital format, and a gift pouch version can be sent to your home. The beneficiary can then book their dates at our establishment HÔTEL LA SIVOLIÈRE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You will receive a digital version immediately after your purchase, while the physical gift package will be shipped within 48 hours at HÔTEL LA SIVOLIÈRE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment HÔTEL LA SIVOLIÈRE.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of your purchase. You can enjoy your stay at our establishment HÔTEL LA SIVOLIÈRE by booking your dates according to availability.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the HÔTEL LA SIVOLIÈRE establishment. You can book your dates directly with the hotel to fully enjoy your stay.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment HÔTEL LA SIVOLIÈRE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HÔTEL LA SIVOLIÈRE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box is specified at the time of booking, according to the conditions of our establishment HÔTEL LA SIVOLIÈRE.
Is it possible to reschedule without fees with a gift box?
Rescheduling the date for a gift box is possible depending on the availability at HÔTEL LA SIVOLIÈRE.
Can I convert my gift box into a gift card?
The gift boxes from HÔTEL LA SIVOLIÈRE cannot be converted into gift checks. However, they allow you to book an experience at our establishment, located in the heart of Courchevel 1850, to enjoy our spa in partnership with Scentiana or our restaurant La Table de Madame.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for events like Valentine's Day, Christmas, or weddings, customizable to your liking at HÔTEL LA SIVOLIÈRE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for all occasions, from birthdays to events with friends like bachelorette or bachelor parties. You can customize your box to your liking and enjoy exclusive services, such as our spa in partnership with Scentiana, at our establishment HÔTEL LA SIVOLIÈRE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, as we collaborate directly with the HÔTEL LA SIVOLIÈRE in Courchevel to offer you authentic and high-quality experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by our establishment HÔTEL LA SIVOLIÈRE, such as stays in our rooms, dinners at La Table de Madame, or moments of relaxation in our spa in partnership with Scentiana.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and reservation conditions at the hotel-restaurant. Services include spa treatments and massages in partnership with Scentiana cosmeceuticals, as well as meals at La Table de Madame. Exchanges are possible depending on the availability at HÔTEL LA SIVOLIÈRE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified at the time of purchase, in our establishment HÔTEL LA SIVOLIÈRE.
Is online payment secure?
The online payment for your gift box is entirely secure, allowing you to enjoy the best rate directly from our establishment, HÔTEL LA SIVOLIÈRE.
Is payment via group or shared payment possible?
Payment via group fund or shared payment is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment, HÔTEL LA SIVOLIÈRE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in Courchevel. They allow you to enjoy an overnight stay or a meal at our establishment, HÔTEL LA SIVOLIÈRE, located in the heart of the prestigious ski resort.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on our website. You will be able to pay for your gift box with complete flexibility, directly with our establishment HÔTEL LA SIVOLIÈRE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and a gift pouch version at your home for a smooth and secure shopping experience, directly from our establishment HÔTEL LA SIVOLIÈRE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes in our establishment HÔTEL LA SIVOLIÈRE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HÔTEL LA SIVOLIÈRE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the HÔTEL LA SIVOLIÈRE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, we accept credit cards, PayPal, Apple Pay, and Google Pay. This ensures a secure and immediate transaction for your HÔTEL LA SIVOLIÈRE gift box.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase. You can also find it in your customer account on the HÔTEL LA SIVOLIÈRE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by purchasing directly from our establishment, HÔTEL LA SIVOLIÈRE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HÔTEL LA SIVOLIÈRE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment HÔTEL LA SIVOLIÈRE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the establishment's conditions. You can thus enjoy our spa and massage offer or a stay in our ski-in/ski-out chalet, in the heart of Courchevel 1850, with HÔTEL LA SIVOLIÈRE.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order, which will make this gift even more unique for the recipient. This message will be included with the gift box you will offer at our establishment, HÔTEL LA SIVOLIÈRE.
Can we add options to your gift box offers?
The gift boxes from HÔTEL LA SIVOLIÈRE can be customized according to the available options, such as treatments and massages in partnership with Scentiana or gift vouchers for gastronomic experiences at La Table de Madame. The details of the options are specified when customizing your gift box.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more memorable experience for your loved ones, with our establishment HÔTEL LA SIVOLIÈRE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Choose and personalize your gift box to your liking to offer a unique experience in Courchevel, at our establishment HÔTEL LA SIVOLIÈRE.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HÔTEL LA SIVOLIÈRE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. The conditions for issuing a duplicate are specified at the time of purchase, in our establishment HÔTEL LA SIVOLIÈRE.
Can partially used gift boxes be refunded?
Partially used HÔTEL LA SIVOLIÈRE gift boxes cannot be refunded. Terms of use are specified at the time of purchase and on the box.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. You can choose and customize your box with all your desires, directly at our establishment HÔTEL LA SIVOLIÈRE.
Does the right of withdrawal apply to the purchase of a gift box?
The HÔTEL LA SIVOLIÈRE gift box, corresponding to a service provision, cannot be refunded or exchanged.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent is possible according to the conditions specified at the time of purchase. The gift boxes from HÔTEL LA SIVOLIÈRE offer flexibility to book dates according to the availability of the establishment.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, it can be quickly replaced according to the purchase conditions. The box can be used for a relaxing and sharing experience at our establishment, HÔTEL LA SIVOLIÈRE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of HÔTEL LA SIVOLIÈRE.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it unfortunately can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options at HÔTEL LA SIVOLIÈRE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HÔTEL LA SIVOLIÈRE establishment.
How can I redeem the cashback?
To use your savings, you will receive a gift certificate or gift card that you can use to book your stay dates or services at our establishment HÔTEL LA SIVOLIÈRE.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HÔTEL LA SIVOLIÈRE depend on the specific conditions at the time of purchase. You can enjoy your gift box at our establishment located in Courchevel 1850, where you will find a warm welcome and quality services.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HÔTEL LA SIVOLIÈRE are neither exchangeable nor refundable once purchased. The terms of use are specified at the time of purchase, to ensure a luxurious and convivial experience for our customers.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Please check the available dates when making your reservation at our establishment, HÔTEL LA SIVOLIÈRE.
Is booking with a gift box subject to availability?
Your reservation with a gift box at HÔTEL LA SIVOLIÈRE depends on the availability of our establishment. To fully enjoy your stay, we recommend booking your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. This option is available for all customer accounts at our establishment HÔTEL LA SIVOLIÈRE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HÔTEL LA SIVOLIÈRE, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment. You can book your dates directly with HÔTEL LA SIVOLIÈRE.
Can I use my gift box on holidays?
The use of your gift box at HÔTEL LA SIVOLIÈRE is possible on public holidays, subject to the establishment's availability.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your stay dates based on the available slots at HÔTEL LA SIVOLIÈRE.
Can I book online with my gift voucher?
Booking with a gift box at HÔTEL LA SIVOLIÈRE is done directly with the establishment, which will offer you available dates for your stay.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible at HÔTEL LA SIVOLIÈRE. The booking conditions are specified when making the appointment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the HÔTEL LA SIVOLIÈRE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you a customized experience at our hotel-restaurant HÔTEL LA SIVOLIÈRE.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra spa treatments at Scentiana, are at your own expense. The conditions are specified at the time of booking at our establishment HÔTEL LA SIVOLIÈRE.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy our establishment, HÔTEL LA SIVOLIÈRE in Courchevel 1850, with its renovated rooms, its restaurant La Table de Madame, and its spa in partnership with Scentiana.
Can my gift box be used all at once?
Your gift box can be used all at once to fully enjoy your stay or treatments at HÔTEL LA SIVOLIÈRE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment HÔTEL LA SIVOLIÈRE in Courchevel 1850, where you can enjoy our ski-in/ski-out chalet, our restaurant La Table de Madame, and our spa in partnership with Scentiana cosmeceuticals.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment HÔTEL LA SIVOLIÈRE in Courchevel.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. Upgrade options may vary depending on the period and the type of room initially booked. Enjoy your stay at HÔTEL LA SIVOLIÈRE.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. The terms of use are specified at the time of booking, at our establishment HÔTEL LA SIVOLIÈRE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. The terms are specified at the time of purchase, for your comfort at HÔTEL LA SIVOLIÈRE.
Is an ID required upon arrival when using a gift box?
You may be asked for a piece of ID upon arrival when using your gift box. This ski-in/ski-out chalet, located in Courchevel 1850, warmly welcomes you in its 35 rooms, family suites, and apartments, all fully renovated in a revisited alpine style. HÔTEL LA SIVOLIÈRE.
Do you accept pets?
HÔTEL LA SIVOLIÈRE does not allow pets in its rooms and common areas.
How do I proceed with reserving my gift voucher?
To use your gift voucher, log in to your account and book your dates directly with our establishment HÔTEL LA SIVOLIÈRE. The booking conditions are specified at the time of purchase of your gift box.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly from our official HÔTEL LA SIVOLIÈRE store.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability at our establishment, HÔTEL LA SIVOLIÈRE.
What are the check-in and check-out times?
The check-in and check-out times at HÔTEL LA SIVOLIÈRE are set according to the conditions of your gift box. You will be able to fully enjoy our establishment, ski-in/ski-out, in a revisited alpine setting.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy our establishment, HÔTEL LA SIVOLIÈRE, with its renovated rooms and suites, its restaurant La Table de Madame, as well as its spa in partnership with Scentiana.
What is the difference between a gift box and a free amount voucher?
A gift box from HÔTEL LA SIVOLIÈRE allows you to choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher gives you the flexibility to pay for a service according to the amount of your choice.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to fully enjoy your experience at HÔTEL LA SIVOLIÈRE.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can then enjoy a stay or a dinner at La Table de Madame, or a relaxing moment at the Scentiana spa of our HÔTEL LA SIVOLIÈRE.
Can the gift box be transferred to a third party?
The HÔTEL LA SIVOLIÈRE gift box can be given to a third party. Simply enter the recipient's name during the order process or specify it in the customization options.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment HÔTEL LA SIVOLIÈRE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HÔTEL LA SIVOLIÈRE.
What is the validity period of a gift box?
The gift boxes from HÔTEL LA SIVOLIÈRE are valid for a duration of one year from the date of purchase, thus offering flexibility to plan a stay or a wellness experience at our establishment.
Are children allowed?
HÔTEL LA SIVOLIÈRE is a family-friendly and welcoming destination, perfect for children of all ages. This Courchevel chalet offers renovated family rooms and apartments, as well as activities suitable for everyone, all in a cozy and warm atmosphere.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The HÔTEL LA SIVOLIÈRE gift box is valid for a reservation at our establishment. If the beneficiary does not spend the entire value of the box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the HÔTEL LA SIVOLIÈRE establishment.
Is the spa access private?
Access to the spa at HÔTEL LA SIVOLIÈRE is shared and reserved for guests of the establishment. This spa, in partnership with Scentiana cosmeceuticals, offers a moment of relaxation in a reimagined alpine setting.
What types of gift boxes do you offer?
We offer gift boxes for stays at HÔTEL LA SIVOLIÈRE, romantic nights, gourmet getaways, or wellness experiences. The options include stays in our rooms, family suites, and apartments, as well as access to our spa in partnership with Scentiana cosmeceuticals. You can choose and customize your gift box according to your wishes to offer a unique experience to your loved ones, with HÔTEL LA SIVOLIÈRE.